Fraud Prevention and Reporting
What Is Fraud?
Fraud is any act of dishonesty carried out to gain an unfair or unlawful advantage. It can involve providing false information, failing to report changes, or abusing positions of trust. Fraud is a criminal offence and can have serious consequences for both individuals and the public.
When a fraud occurs against Sefton Council, it reduces the money available to support essential services such as social care, education, housing, and community initiatives.
Our Zero Tolerance Approach
Sefton Council has a zero tolerance policy towards all forms of fraud and corruption. This means:
- Every allegation of fraud is taken seriously.
- All suspected cases are investigated thoroughly.
- When fraud is proven, appropriate action is taken — this may include recovery of losses, sanctions, civil action, or referral for criminal prosecution.
Zero tolerance protects public funds and ensures fairness for all residents.
Why We Investigate Fraud
As a steward of public money, the local authority has a duty to protect the funds it manages on behalf of residents. Fraud investigation helps to:
- Safeguard resources so they can be used to support vulnerable people.
- Maintain trust in public services.
- Ensure that assistance and services go only to those who are genuinely entitled.
Investigations are carried out by trained professionals using lawful, proportionate methods.
Types of Fraud We May Encounter
Fraud against local authorities can occur in many areas, including but not limited to:
Housing and Tenancy Fraud (Unlawful subletting; Providing false information on housing applications; Using a property without the legal right to do so)
Council Tax Fraud (False claims for reductions, discounts, or exemptions; Failing to report changes affecting Council Tax status)
Business Rates Fraud (Incorrect declarations about business usage or occupancy)
Blue Badge Misuse (Using a badge that is invalid, stolen, or not issued to the person using it)
Social Care or Direct Payments Fraud (Misusing funds intended for care support; Providing false information to obtain or increase payments)
Procurement and Contract Fraud (Overcharging, false invoicing, or conflicts of interest in supplier contracts)
Internal Fraud (Fraud committed by employees, including abuse of position or false expenses claims)
How to Report Fraud To Sefton Council
If you suspect fraud against Sefton Council, you can report it confidentially. Provide as much detail as possible so we can investigate effectively.
- Post: Chief Internal Auditor, Corporate Services, Magdalen House, 30 Trinity Rd, Bootle L20 3NJ
Suspected fraudulent claims for Housing Benefit or Universal Credit should be reported directly to the DWP at gov.uk/report-benefit-fraud or by calling 0800 854 440.
For complaints about our services, report a problem or to update your information please go to https://www.sefton.gov.uk/contact-the-council/online-services/?view=report
If You Think You May Be at Risk of Fraud
Anyone can be targeted by fraudsters. If you believe you may be vulnerable to fraud, you can:
- Seek advice from trusted family members, friends, or support organisations
- Check whether communications you receive are genuine — local authorities, banks, and government departments will never ask for passwords, gift cards, or bank transfers
- Report attempted scams to Report Fraud (the UK’s national reporting centre)
If You Know Someone Who May Be at Risk
Fraudsters often target individuals who may be isolated, have additional needs or are unfamiliar with digital systems. If you suspect someone you know is being targeted:
- Talk to them about your concerns
- Encourage them not to share personal or financial details with strangers
- Report the issue if you believe a crime may be taking place
- Contact the local authority or Report Fraud for advice
- In an emergency or if a person is in immediate danger, contact the police