What do you think about the pharmacies you use in Sefton? Are there enough? Are they in the right places, and open at convenient times?
Completing the survey is voluntary, but we would like to hear from anyone who lives in Sefton and who uses high street pharmacies and chemists.
It is very important to understand the experiences of people who might find it harder to go to a pharmacy or get the help they need. For example, someone who has
- A physical or learning disability.
- Little money.
- English as a second language.
- A hearing or sight impairment or other communication differences.
- A temporary address or is homeless.
- Other big difficulties in their life, e.g. problems with alcohol or drugs, experience of abuse or neglect, or who feels isolated.
It is also valuable to hear from people who are likely to use pharmacy services a lot. For example,
- Those with a serious physical or mental health condition.
This survey usually takes place once every three years. Information from all the answers people give are included in a big report called the Pharmaceutical Needs Assessment
are included in a big report called the Pharmaceutical Needs Assessment (PNA for short). The current PNA is available here.
The survey results will be studied along with other kinds of information to decide whether there are any areas in Sefton that need more or different community pharmacy services. For example, the PNA report helps businesses decide if they should apply to open a new pharmacy in Sefton.
No. It is your choice whether you answer some, all, or none of the questions. If you are unsure about doing the survey talking to someone you trust may help you decide.
No. The survey does not ask your name. This means any information you put in the survey cannot be linked to you, i.e. the survey is anonymous.
Only a few people involved in writing the report will be able to look at the survey responses.
Information collected from this survey, whether online or on paper will be kept safe and secure on Liverpool and Sefton Councils’ computer network or at the Magdalen House council building in Bootle. The information will only be kept for as long as it is needed to write the reports. It will be deleted or disposed of confidentially no later than nine months after the final PNA report is published.
Click here for the Sefton Council privacy notice for this survey.
A summary of the results and main points from this survey is here Final Draft Sefton Pharmaceutical Needs Assessment 2025-28
This survey is not the right way to raise a complaint about a particular pharmacy or about something that happened to you at a pharmacy. You should begin by explaining to the person in charge at the pharmacy what happened and why you are dissatisfied.
If you feel that you could not resolve your issues with the pharmacy directly then please contact NHS England feedback and complaints or phone 0300 311 22 33 for further options.