Disrepair, Damp & Mould Help
Living in a safe, healthy home is essential. If your landlord is failing to address repairs, damp, mould, or other concerns, we can help you understand the steps you can take.
Our online advice portal is a great place to start and is here to guide you. By answering a few quick questions, you’ll receive clear, tailored information to help you understand your options and the support available. You won’t be asked for any personal details, so you can explore advice safely and anonymously.
How We Can Help
Our Prevention team can help if you feel like you need further support. They can help with:
Support includes:
- Helping you report repairs correctly
- Explaining landlord responsibilities for damp, mould and disrepair
- Advising on what to do if your landlord does not respond
- Referring issues to the appropriate environmental health or housing standards teams where necessary
- Supporting you to gather evidence if conditions are affecting your health or wellbeing
We aim to resolve issues without putting your tenancy at risk, while ensuring you live in a home that meets legal safety and condition standards.