Our Promise To Families
Any child or family who we work with can expect to be treated with respect and we will work together to try and make a positive difference.
Sometimes, you might feel that something has not happened the way you want it to or you have been treated the way you think you should have been.
If you think we’ve got something wrong or you’re unhappy about something then we want to know about it. Please speak to us and we will try and work through what has happened to find a solution that works for everyone.
You can speak to any professional you have contact with and they will do their best to work with you and others involved to make things better.
If you still feel like there is a problem that needs to be investigated, you can make a formal complaint.
Complaints
To make a formal complaint, you can do this directly by speaking to the professional you work with or their manager or you can submit a form online
The SEND Complaints Form asks for information which will give us a full picture of the situation from your side so we can take this further.
Any young person who wants to make a complaint also has the right to an advocate. They can support you to speak up for yourself, or sometimes can speak for you. You can choose who you want to be your advocate. It could be someone you know and trust or you can ask for somebody independent.
Complaints Process
We have produced this guide to making a complaint to us so you understand the process and how long this process might take.
We have also produced this guide in Easy Read for those people with additional communication needs.