Sefton council gets ‘good’ rating in latest Care Quality Commission inspection

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FAQ's


You can find fees and charges information on the fees and charges page.

You may be eligible for financial assistance to help with the costs of paying for a funeral. Further information is provided on the website of the Department of Work and Pensions.

Other relevant information may be found in the the Public Health Act funerals section of the Environmental Public Health page.

Each cemetery have a section that is currently developed for new burials.

To pre-purchase a grave please contact the Burials & Cremation office.

When purchasing a grave you are purchasing the ‘right to bury’ in the grave; the land ownership stays with the council. Graves can accommodate up to three burials, unfortunately however, this number cannot be guaranteed as changes in the ground condition, legislation or other circumstances may reduce the available depth.

A vast range of music is available to families to choose the songs, hymns or pieces of music that are meaningful for them. All music is ordered through Obitus.

A vast range of music is available to families to choose the songs, hymns or pieces of music that are meaningful for them. All music is ordered through Obitus.

No, not at all. The deceased's family can make any service arrangements which they consider to be appropriate. 

As long as the principal mourners, the funeral director and the person conducting the service are in agreement, the service may be video recorded or transmitted online.

Please note that there is no Wi-Fi at the crematorium and you would need to use your own recording equipment.

To minimise the impact on the environment, we must operate to strict environmental standards. This means that any items included in the coffin for presentation or viewing purposes, including any jewellery, must be removed by the funeral director before the coffin is conveyed to the crematorium.

Cremations usually take place within 24 hours of the service. However to minimise our impact on the environment the cremation may occur up to 72 hours after the funeral service or, exceptionally, up to 120 hours after. In these cases, the coffins are kept overnight at the crematorium in a secure, hygienic storage facility.

Yes, there is a window that allows you to see the coffin being placed into the cremator. This would need to be arranged in advance with the crematorium office. There may be restrictions on the time of the service and an extended service time may be required.

All metals (mainly orthopaedic implants) that remain after cremation are sent away and smelted as part of a recycling scheme.

Any profit generated by the scheme is donated to charity. If you would prefer to have any metals returned to you instead please let your funeral director know in advance of the service.

Ashes are normally ready for collection by 1pm, the working day following the cremation.

The ashes are presented in a clearly labelled, strong cardboard container (23cm x 15cm). Other types of container are available and your funeral will be able to advise you on these.

Following the cremation, the ashes may be:

  • Collected from the relevant crematorium by the funeral director or family.
  • Scattered within the crematorium grounds.
  • Buried in a private grave in one of the cemeteries. You must have permission from the grave owner and the burial is by appointment only.

Southport Crematorium and Thornton Garden of Rest Crematorium are committed to the sensitive and respectful care of all of those entrusted to us. Our policies and processes for infant cremation are aligned to the latest guidance on Infant Cremation, as per the recommendations of Lord Bonomy’s Infant Cremation Commission (June 2014 Scotland). Full statement here: http://www.gov.scot/Publications/2014/06/8342/3

This guidance is fully supported by the national representative bodies, the Federation of Burial and Cremation Authorities (FBCA), the Institute of Cemetery and Crematorium Management (ICCM), the Cremation Society of Great Britain (CSGB) and the Association of Private Crematoria and Cemeteries (APCC). In accordance with the guidance provided, the ‘Ashes Policy’ operated within Sefton is set out below:

Definition of ashes
In line with Lord Bonomy’s recommendations, Southport Crematorium and Thornton Garden of Rest Crematorium consider cremated remains and ashes to be the same, and supports the commission’s definition that ashes are “all that is left in the cremator at the end of the cremation process, and following the removal of any metal.”

Return of ashes
Our approach to the cremation of babies and infants is designed to maximise the recovery of ashes. 

We will employ best practice methods, such as the use of specialist computer programmes, and our staff will be vigilant during the cremation process and if appropriate will adjust operational conditions when necessary in order to protect the ashes of babies and infants, and therefore maximise their recovery.

We are confident that the equipment and processes adopted for infant cremation at Sefton Council maximise the likelihood of recovering ashes. In the unlikely event of non-recovery of ashes, we will conduct a comprehensive review of the cremation process within 48 hours to understand why this is the case. The results of this review will be documented and contain details of any adjustments to our procedure deemed to be necessary, and will be available to next of kin/parent(s) if they wish to view the results. We will at all times adhere to our identification procedure that guarantees that the cremated remains resulting from individual cremations which are returned to parents are those of their baby.


Shared cremations
Where a shared cremation has been authorised, and hence cremated remains are not individually identifiable, we will take the same care throughout the cremation process, including steps to maximise the recovery of cremated remains, and will scatter/bury the cremated remains within the crematorium’s designated area. The location will be recorded for future reference.

Disposal of cremated remains
In the case of a private cremation and the disposal of ashes, Southport Crematorium and Thornton Garden of Rest Crematorium will only act upon the written instruction of the parent who is acting as the ‘Applicant for Cremation’, or other person nominated in writing by the parent. In the case of shared cremations we will only act on the written instruction of the designated person at the relevant hospital, who is acting as ‘the Applicant’.

Disposal of Metals
Consent will always be sought from ‘the applicant’ for disposal of metals recovered from an individual cremation, and they will always be provided with information on the options available.

Record-Keeping
All cremations of babies and infants will be registered at the crematorium, with all information as contained in forms and certificates being retained indefinitely (this may be in electronic form). If ashes are scattered or buried within the grounds of the crematorium, the final resting place will be recorded. Where ashes are to be collected, the details of any person authorised by the applicant to remove/collect the ashes, and the date on which the ashes were collected will be recorded. The policy of this Cremation Authority is designed to provide an audit trail from the receipt of initial funeral instructions to the final disposal of ashes, either by collection from the crematorium or by scattering or burial within the confines of the Gardens of Remembrance, or other such designated area.

If you have any questions or queries about the cremation of your baby, you can speak to staff at Southport Crematorium or Thornton Garden of Rest Crematorium.


Last Updated on Tuesday, June 17, 2025

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