What to expect

What to expect from Sefton Adult Social Care 

This section has been created to support those who are considering contacting Adult Social Care but are unsure on what to expect from Sefton or what the process may look like. Understanding these steps can help you know what to expect and feel more confident when seeking support from Adult Social Care.

This page will guide you through what to expect but please be mindful that every "journey" with Adult Social Care will be different as we work with you to address your personal and specific needs. 

Throughout the process, you'll be treated with respect and your views will be taken into account.

When contacting Sefton Adult Social Care Local authority team, it's important to understand the following key stages of the process:

1. Initial Contact: You'll speak with someone who is trained to listen to your concerns and gather basic information about your situation, needs and goals
2. Assessment: If it seems like you need support, they'll arrange an personalised assessment. This involves a Social Care professional talking to you about your needs and how you're managing daily tasks
3. Eligibility Check: After the assessment, they'll decide if you qualify for support based on the national criteria. This decision is made by looking at what you can do and what you may need additional help or support with- we will work along side other professionals and family members if this is suitable
4. Care Plan: If you qualify, they'll work with you and those around you to create a personal care plan. This plan outlines the support you'll get and how it will be provided
5. Personal Budget: You'll be told how much money is available to meet your care needs. This is called a personal budget, and it helps you understand the cost of your care and your contributions if required
6. Review: Your care plan will be reviewed regularly to make sure it still meets your needs. If your situation changes, you can ask for a review at any time
7. Information and Advice: Local authorities must provide information and advice to help you understand your care options and make informed decisions

Please note that if there are any concerns about safety we have a duty of Care to take action to protect you and others, therefore additional referrals through the Safeguarding pathway maybe required.

For more information on Safeguarding see our Adult Social Care Safeguarding webpages

Below you will find a short but helpful video to explain what you can expect from us at Sefton Adult Social Care.

Here are some questions we get asked a lot about the process and the answers to those questions.

Lots of these questions below are also answered in the short but helpful animation at the bottom of this page- Titled Your Care Options

How do I know if I am eligible for Adult Social Care services?

Eligibility for adult social care services is typically determined through a personalised assessment conducted by your local council. The assessment will consider your needs, the level of support required, your goals, what you are able to do and your financial situation.

What types of services are available?

Services can vary depending on location and availability but generally include:

• Personal care: Assistance with bathing, dressing, and grooming.
• Home care: Help with household tasks such as cleaning, cooking, and shopping
• Reablement support: Short term support to help get back your independence
• Day care: Access to day centres where individuals can participate in activities and socialise
• Respite care: Temporary relief for primary caregivers
• Residential care: Long-term care in a residential facility or nursing home

For more information see our Social Care and Health Commissioning webpages

How are Adult Social Care services funded?

Funding for Adult Social Care can come from various sources, including:

• Local council funding: Based on the assessment of needs and financial means.
• Personal contributions: Individuals may need to contribute towards the cost of their care
• Benefits and allowances: Certain benefits, such as Attendance Allowance or Personal Independence Payment (PIP), can help cover care costs

For more in depth information see our Paying for Care webpages

Can I choose my care provider?

Yes, you have the right to choose your care provider. We can provide a list of approved providers, and you can select the one that best meets your needs, budget and preferences.

What should I do if I am unhappy with the care I am receiving?

If you are unhappy with the care you are receiving, you should first discuss your concerns with your care provider. If the issue is not resolved, you can contact the Council and we will work with you to come to a suitable solution, you also have the right to contact The Care Quality Commission (CQC) to file a complaint if you feel it’s appropriate.

For more information see our Compliments, Comments and Complaints webpages

How can I find support as a caregiver?

Support for caregivers is available through various resources, including:

• We have a dedicated Sefton Carers Centre- who provide training, respite, funding, advice and guidance
• Support groups: Both online and in-person groups where caregivers can share experiences and advice.
• Respite care: Temporary care services that allow caregivers to take a break.
• Training and education: Programs that provide caregivers with the skills and knowledge needed to care for their loved ones

See our Adult Social Care Carers Pages for further information.

See our internal Sefton Council Information for Carers webpages

Or for a full list of additional Carer services, training, respite and support see our  Sefton Carers Centre External Service Webpages

What are my rights under Adult Social Care?

You can expect to be treated with respect and dignity. The local authority should listen to your views, involve you in decisions, and provide support that meets your needs in a way that promotes your independence and well-being.

You have several rights, including:

1. The right to an assessment of your needs
2. The right to be involved in decisions about your care
3. The right to receive information and advice
4. The right to be treated with dignity and respect
5. The right to have your care and support needs met if you are eligible

(for more about your rights see our helpful "my rights page") 

You care Options